Acceptable Use Policy

SantaPhoto (https://santaphoto.app) is committed to safe, lawful and responsible AI-generated content. This Acceptable Use Policy applies to everything created, uploaded or stored through SantaPhoto, and sets out our content standards, how we moderate content, how to report it, and what we do about violations. Everyone who uses SantaPhoto must follow it. It is part of our Terms of Service.

1. Scope

This Policy covers:

• Images: AI-generated Christmas photos, cards and profile pictures.
• Uploaded photos: the photos you upload as references.
• Text you type: extra details and card greetings you add to a request.

2. Content Standards and Prohibited Categories

You may not use SantaPhoto to generate any of the following six categories of content:

1. Pornography / NSFW content: nudity, sexual acts or sexually suggestive images of anyone.
2. Violence / gore: graphic violence, injury, blood, or images that glorify harm or self-harm.
3. Hate speech: content that attacks or demeans people based on race, ethnicity, nationality, religion, gender, sexual orientation, disability or similar characteristics, including hateful symbols.
4. Child-unsafe content (CSAM): any sexual, sexualized or suggestive depiction of a minor, or any image that endangers or exploits a child.
5. Deepfakes / impersonation of real people: see 2.1 below.
6. Content infringing copyright or trademarks: copyrighted characters, artwork, logos or brand marks that you do not have the rights to use.

2.1 Absolutely prohibited (zero tolerance)

The following are removed immediately, end in a permanent ban, and may be reported to the authorities:

• Child sexual abuse material (CSAM) or any sexual content involving minors.
• Content that promotes or facilitates terrorism, extremism or mass violence.
• Content inciting genocide or ethnic hatred.
• Deepfakes of real people, whether or not they consent: putting one person's face on another person's photo or "turning" someone into another real person (face swap); nude or sexualized images of real people ("nudify"); compositing real people into a kiss, hug or other intimate scene; or showing a real person saying or doing something they never said or did.

SantaPhoto only makes festive portraits of the people you are allowed to upload (see 2.3). It has no face-swap, nudify or intimate-scene features, and refuses requests that try to create them.

2.2 Other prohibited conduct

• Impersonating real individuals, brands or organizations, including public figures and celebrities.
• Infringing intellectual property, publicity or privacy rights.
• Passing AI-generated images off as real photographs in order to deceive.
• Generating images in bulk for spam or deceptive commercial use.
• Prompts designed to get around our safety measures (jailbreaks).

2.3 Source of uploaded photos

You may only upload photos of yourself, of adults who have agreed to it, of children you are the parent or legal guardian of, and of your pets. Uploading another person's photo without their consent is prohibited, and so are photos of other people's children and of public figures. By uploading, you confirm the photo meets these rules. Permission never allows the deepfake content prohibited under 2.1.

3. Content Moderation

Every request goes through automated checks before and after generation, and reports are reviewed by a person.

3.1 Automated review

• Typed text: every extra detail and greeting is screened by Waffo Prompt Sift and by OpenAI's moderation model (omni-moderation) before it reaches an image model.
• Uploaded photos: each photo is checked by OpenAI's moderation model before generation.
• Generated images: each finished image is checked by OpenAI's moderation model before it is shown to you. Flagged images are never delivered; the request fails and its credits are refunded.
• Model safety systems: the image models we use (OpenAI GPT Image and Google Nano Banana) apply their own safety filters. A request a model refuses is not retried on another model.
• Usage limits: rate limits and per-image credit costs restrict bulk or automated use.

3.2 Human review

Reported content and accounts are reviewed by the SantaPhoto team, who decide on the action under Section 7.

3.3 Logs and continuous improvement

Blocked requests and flagged images are logged with the categories that triggered them, and the outcome of every report is recorded. We use these records, together with reports, to tighten our checks and the wording of our styles.

3.4 Severity levels

• L1 (critical): child safety, terrorism. Blocked automatically; account permanently banned and reported to authorities.
• L2 (high): deepfakes, sexual content, graphic violence, hate. Content removed and account suspended.
• L3 (medium): impersonation, copyright or trademark infringement. Content removed and a warning issued.
• L4 (low): other minor violations. Warning and removal on report.

4. Reporting

Report any content or behavior that breaks this Policy, especially anything involving child safety, a deepfake or impersonation of you, or infringement of your rights. Reports are confidential: we do not tell the reported user who reported them. Malicious or knowingly false reports may themselves lead to action.

5. Reporting Channels

• Report email: hello@santaphoto.app. Please include the image or a link to it, what is wrong with it, and how we can reach you.
• Signed-in users: you can also use the support button on the site.

This mailbox is monitored daily.

6. Response Times

• L1 (critical): first response within 24 hours; content removed as soon as confirmed.
• L2 (high): first response within 2 business days; resolved within 5 business days.
• L3 and L4: first response within 5 business days; resolved within 15 business days.

How we handle a report: received → classified (L1–L4) → reviewed → decision → action taken → reporter informed. If a case needs more time, we will tell the reporter why.

7. Enforcement Actions

Depending on severity and history, we may:

1. Warn the user.
2. Remove the content from our storage.
3. Restrict features, such as limiting further generations.
4. Suspend the account while we review.
5. Permanently ban the account. Unused credits on an account closed for a violation are forfeited.
6. Report to the authorities and cooperate with investigations, for criminal content.

8. Appeals

If you believe we acted on your content or account by mistake, email hello@santaphoto.app within 30 days of the decision, explaining why. We review appeals within 10 business days and tell you the outcome.

9. AI-Generated Content and Policy Updates

Images created with SantaPhoto are AI-generated and should not be presented as real photographs of events that happened. We may update this Policy; the date at the top shows the latest version, and continued use after an update means you accept it.

10. Contact

Safety, reports and appeals: hello@santaphoto.app. SantaPhoto is run by an individual operator.